SHIPPING
INFORMATION
- Domestic orders
FedEx Home Delivery: Most orders ship within 24 hours. We ship
packages Monday thru Friday. Approved payment orders received after
business hours on Friday or anytime on Saturday or Sunday will usually
ship the following Monday
FedEx Overnight Service: Overnight delivery from the date of
shipping guaranteed. For orders to ship, payment must be finalized. We
ship packages Monday thru Friday. Approved payment orders received after
business hours on Friday or anytime on Saturday or Sunday will ship on
Monday.
FedEx 2-Day Service: 2-Day delivery from the date of shipping is
guaranteed. Orders will not ship until payment is finalized. Our facility
ships packages Monday thru Friday. Approved payment orders received after
business hours on Friday or anytime on Saturday or Sunday will ship on
Monday.
Once payment is complete, your order will be assigned a tracking number
for either FedEx or USPS. Orders shipping to a PO Box or to an APO address
will ship via USPS. All other orders will ship via FedEx. All orders are
shipped in a plain, cardboard box. The shipping label will identify the
shipper as ILF, Inc. and will not reference "Fleshlight.com",
"Sex Toy" or any other identifying description related to
products designed for adults.
Please note that although most orders ship within 24 hours, we reserve the
right to ship orders in 1-3 business days from the date that payment is
finalized. Orders delayed due to payment failure, changes requested by the
customer, incomplete/incorrect shipping address or back ordered items will
NOT be eligible for a partial shipping refund.
FedEx charges a fee of $5.00 USD to make any changes to the delivery
address once an order is shipped. Contact us to make changes to your
shipping address once it’s been shipped and to arrange for payment. If a
package is returned as undeliverable, the purchase price of the product(s)
will be refunded. We will not refund the shipping fee. To reship the
order, you must pay for shipping again. If a package is refused upon
delivery and returned to our facility without an RMA number, the product
value will be refunded upon receipt, less the original shipping fee as
well as the shipping fee charged by FedEx to return the package to our
facility.
- International orders
International orders will ship via FedEx International Service and
typically arrive in 3-7 business days from the date that your payment is
finalized. All shipping times are offered as estimates and do not account
for delays due to customs. We reserve the right to ship your order via
USPS if FedEx is unable to deliver to the shipping address provided on the
order form.
International orders may be subject to additional customs fees and
duties. Fleshlight.com does NOT include these additional costs as a part
of the total amount due for your order. Requests to ship your order as a
“gift” will not be honored.
My shipping question has still not be answered, who can I
contact?
contact us by email
or call 1-985-788-7190